Support Requests Received Via Email
User base can email us at regarding any concerns. When their inquiry/issues are conveyed to us, they go into a ticketing queue system on a first come, first served basis. The emails/tickets are handled by our customer support representative and resolutions are provided as soon as possible by return email. If the concern requires a higher level of support, the issue will be patched up directly with a call or escalate to our development team/system administrator for resolution and make the customer aware it has been escalated. Once the issue is resolved by the development team or system administrator, we will be in touch with the customer to make sure that their needs are satiated.
Support Requests Received Via Telephone
Customers can get in touch with us at +1 315 567 4540 for any related queries t. We respond to our customers over the phone in real time to address their issues, concerns, or inquiries. Provided the issue is categorized in customer service scope of support, the issue will be patched up directly or will be escalated to our development team/system administrator for resolution and notify the customers that the issue will be escalated . On resolution generated by the development team or system administrator, we will further touch-base with the customer to make sure they are satisfied